Data Entry & Program Support Assistant
Pay: $18.27 an hour, full time
Job Objective
The Data Entry & Program Support Assistant provides essential administrative and data entry support to youth programs, including JAG, In-School Youth, and Out-of-School Youth. This entry-level position focuses primarily on accurate data entry, basic record maintenance, and routine reporting, with some customer service and staff support. The role supports the program staff by ensuring program data is entered timely and correctly to support compliance and daily operations.
Essential Job Functions
- Perform high-volume data entry into youth program databases with accuracy and attention to detail.
- Assist with organizing, updating, and maintaining participant records and program files.
- Support basic data checks and corrections to ensure information is complete and accurate.
- Enter documentation and verify required forms are uploaded and properly recorded.
- Assist in generating routine reports and data summaries as directed.
- Provide customer service support by responding to basic inquiries from staff, participants, or partners related to data or documentation needs.
- Work collaboratively with teammates to request, share, and verify information necessary to complete files efficiently and accurately.
- Assist with maintaining program manuals and shared resources by updating documents as instructed.
- Follow established procedures to support compliance with WIOA and DWD data requirements.
- Maintain confidentiality when handling sensitive participant and staff information.
- Participate in team meetings and trainings as required.
- Provide general administrative support to the program team as needed.
- Perform other duties as assigned by the supervisor.
Required Skills and Qualifications
- High school diploma required; associate or bachelor’s degree preferred but not required.
- Previous experience with data entry, clerical work, or administrative support preferred.
- Strong attention to detail and ability to accurately enter large amounts of data.
- Basic to intermediate knowledge of Microsoft Office, especially Word and Excel.
- Ability to follow instructions, meet deadlines, and work independently with guidance.
- Good written and verbal communication skills.
- Professional and courteous customer service skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Valid driver’s license preferred.
Equipment Used
- Computer and internet
- Telephone
- Photocopier and scanner
- Basic office equipment
Physical Requirements:
- Office environment
- Travel required
