8am-4:30pm
Monday- Friday
Area IV
Position- Program Intake Specialist at the Delphi, IN location
POSITION PURPOSE AND OBJECTIVES: To serve low-income households by providing intake and
eligibility determination for the Energy Assistance Program and other programs as provided by the Area
IV Agency designated Community Action Program Counties: Boone, Carroll, Clinton, Hamilton,
Hendricks, Tippecanoe, and White.
ESSENTIAL JOB FUNCTIONS:
Conduct client assessments to determine energy assistance program eligibility.
Complete all required paperwork accurately and in a timely manner consistent with the program
regulations as necessary.
Accurately enter all necessary information from applications into the required data system.
Attend relevant trainings to obtain skills and training to enhance program related knowledge, as
required.
Work in cooperation with other staff to implement the Assigned Program(s) according to State and
Federal Guidelines.
Work with other community agencies, as the need arises, in cooperative effort to serve the clients
in the Area IV Agency counties.
Answer phone calls, inquiries, schedule appointments, take and respond to messages.
Maintain flow of files and re-file, as required.
Adhere to professional standards of conduct, confidentiality and all other ethical and legal standards
of conduct.
Network and develop contacts with other community agencies and businesses throughout ALL
Area IV Agency EAP Counties to increase awareness of the Energy Assistance Program and Area
IV Agency.
Assist with community outreach activities throughout ALL Area IV Agency EAP Counties to
increase awareness and participation in the Energy Assistance Program.
Other duties as assigned by the EAP Coordinator, Deputy Director of CAP, or Executive Director.
REQUIREMENTS AND QUALIFICATIONS:
High school diploma or equivalent and one (1) year experience working with the public. Must posses
excellent oral and written communication skills and be able to effectively communicate with staff, clients, and inter/intra agencies. Must possess the ability to evaluate and react to change in positive and productive manner. Must possess the ability to organize and multi-task as well as exercise critical thinking skills to solve problems and perform mathematical calculations with a high level of accuracy. Must possess strong computer skills and have the ability to learn new systems and programs. Must have the ability to maintain client confidentiality and to exercise ethical judgment, integrity, dependability and accountability in the performance of duties. Must possess a valid Indiana Driver’s license and dependable transportation in order to provide services in counties served by Area IV.
PHYSICAL REQUIREMENTS:
To perform the essential functions of this job, the employee is regularly required with or without reasonable accommodation to sit, stand, bend and reach with manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, copy machines, telephones and other office equipment. Requires normal range of hearing and vision. May require lifting of up to fifteen (15) pounds.
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