The Employment and Training Advisor is responsible for providing employment and education and training services to job seekers and employers.
Actively supports and embraces NEIR WIB’s vision and mission.
Actively supports and promotes all efforts to increase cooperation, communication, and collaboration between and among staff members, board members, committee members, WorkOne partners and the community at-large.
Understands and internalizes the importance of seeking resolution to problems and concerns in a timely manner.
Ensures materials for NEIR WIB’s internal and external audiences reflect the highest standards of excellence.
Adheres to the WorkOne’s marketing and branding policy.
Continually seeks and accepts opportunities for professional growth.
Maintains strict confidentiality when handling sensitive information.
Provides presentations about WorkOne services in one-on-one or group settings.
Conducts one-on-one or group meetings with customers, identifies barriers to employment and identifies services that will help address these barriers. Concurrently enters required applicant information into the Customer Case Management System.
May complete appropriate needs assessments with customers to identify skills, aptitudes, interests and supportive service needs to help each customer meet his or her employment goal.
May prepare various forms of testing/assessment for customers, including selecting appropriate testing/assessment tools, proctoring tests, and interpreting results for each customer.
May develop Academic Career Plan (ACP) with customers that establish appropriate career goals and detail specific plans for WorkOne services, skill development activities, and job search strategies. Updates and modifies the plan as needed to ensure that customer needs are met.
Maintains a high level of familiarity with the local labor market to ensure that services are aligned with employer and labor market needs.
Facilitates and arranges for the customer to attend needed employment seeking activities. This will include arranging for both in-house job search workshops as well as activities (as appropriate) at various community agencies or training institutions.
Assists customers with accessing self-help and informational resources, i.e., Indiana Career Explorer (ICE), and review/interpret ICE results with customers to make informed customer service delivery decisions.
May facilitate and deliver mini workshops and group sessions instructing customers on various job search skills, including use of the Indiana Career Connect (ICC system), resume writing, interview preparation, internet job search, and other related topics. Register customer for formal workshops for additional skills.
Determines customer eligibility for workforce services. Maintain proper documentation of customer’s information, activities, and case notes entered into the Customer Case Management System, ensuring services continue until the customer either no longer desires services or when the customer secures employment.
Runs Customer Case Management system reports and uses “Continuous Engagement” strategy to provide skills building opportunities to prevent soft exits.
Conducts formal follow up with exited customers to collect outcome information and assess need for additional WorkOne services and support.
May work with the Adult Basic Education Academic Career Counselor to provide support to Adult Education customers in accessing workforce services (i.e., occupational training, workshops, access to support services, etc.)
Maintains knowledge of other community agencies and programs and training offered. Maintain communication with and refer individuals as appropriate to other appropriate community and partner agencies.
Works with Business Services Representatives to source OJT opportunities for customers. May develop OJT training Plans, monitor customer progress, and provide additional customer support as needed.
Maintains current knowledge on occupational, educational, and economic information to assist individuals in defining vocational and educational goals.
May serve on Rapid Response Team, including attending related meetings, providing employment services to companies that are eliminating workforce. May travel to various companies to provide training to their workforce, including job search, educational, and occupational information
Attend staff meetings, submit required reports, interpret program information, and make policy and procedural recommendations.
Contributes in team role(s) to ensure WorkOne Center’s performance standards are met and/or exceeded, while ensuring compliance with Federal, State, and WorkOne center rules and regulations.
Performs other related duties as assigned.
