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Fort Wayne, IN 46802
Position: Employment & Training Advisor
Reports to: Team Leader
Date Written: June, 2008
Date Revised: June 20, 2011
Date Approved: June 21, 2011
Purpose: The Northeast Indiana Regional Workforce Investment Board (NEIR WIB) is the designated fiscal agent, one-stop operator and provider of adult and dislocated worker services for the public workforce system. The Employment and Training Advisor is responsible for providing employment and education and training services to job seekers and employers.
Actively supports and embraces NEIR WIB s vision and mission.
Actively supports and promotes all efforts to increase cooperation, communication, and collaboration between and among staff members, board members, committee members, WorkOne partners and the community at-large.
Understands and internalizes the importance of seeking resolution to problems and concerns in a timely manner.
Ensures materials for NEIR WIB s internal and external audiences reflect the highest standards of excellence.
Adheres to the WorkOne s marketing and branding policy.
Continually seeks and accepts opportunities for professional growth.
Maintains strict confidentiality when handling sensitive information.
Provides presentations about WorkOne services in one-on-one or group settings.
Conducts one-on-one or group meetings with customers, identifies barriers to employment and identifies services that will help address these barriers. Concurrently enters required applicant information into the Customer Case Management System.
May complete appropriate needs assessments with customers to identify skills, aptitudes, interests and supportive service needs to help each customer meet his or her employment goal.
May prepare various forms of testing/assessment for customers, including selecting appropriate testing/assessment tools, proctoring tests, and interpreting results for each customer.
May develop Academic Career Plan (ACP) with customers that establish appropriate career goals and detail specific plans for WorkOne services, skill development activities, and job search strategies. Updates and modifies the plan as needed to ensure that customer needs are met.
Maintains a high level of familiarity with the local labor market to ensure that services are aligned with employer and labor market needs.
Facilitates and arranges for the customer to attend needed employment seeking activities. This will include arranging for both in-house job search workshops as well as activities (as appropriate) at various community agencies or training institutions.
Assists customers with accessing self-help and informational resources, i.E., Indiana Career Explorer (ICE), and review/interpret ICE results with customers to make informed customer service delivery decisions.
May facilitate and deliver mini workshops and group sessions instructing customers on various job search skills, including use of the Indiana Career Connect (ICC system), resume writing, interview preparation, internet job search, and other related topics. Register customer for formal workshops for additional skills.
Determines customer eligibility for workforce services. Maintain proper documentation of customer s information, activities, and case notes entered into the Customer Case Management System, ensuring services continue until the customer either no longer desires services or when the customer secures employment.
Runs Customer Case Management system reports and uses Continuous Engagement strategy to provide skills building opportunities to prevent soft exits.
Conducts formal follow up with exited customers to collect outcome information and assess need for additional WorkOne services and support.
May work with the Adult Basic Education Academic Career Counselor to provide support to Adult Education customers in accessing workforce services (i.E., occupational training, workshops, access to support services, etc.)
Maintains knowledge of other community agencies and programs and training offered. Maintain communication with and refer individuals as appropriate to other appropriate community and partner agencies.
Works with Business Services Representatives to source OJT opportunities for customers. May develop OJT training Plans, monitor customer progress, and provide additional customer support as needed.
Maintains current knowledge on occupational, educational, and economic information to assist individuals in defining vocational and educational goals.
May serve on Rapid Response Team, including attending related meetings, providing employment services to companies that are eliminating workforce. May travel to various companies to provide training to their workforce, including job search, educational, and occupational information.
Attend staff meetings, submit required reports, interpret program information, and make policy and procedural recommendations.
Contributes in team role(s) to ensure WorkOne Center s performance standards are met and/or exceeded, while ensuring compliance with Federal, State, and WorkOne center rules and regulations.
Performs other related duties as assigned.
Minimum of three years professional work experience. Experience with the workforce development system preferred.
Ability to promote NEIR WIB and WorkOne in the community by maintaining positive relationships with key stakeholders.
Demonstrated sound time management and project management skills by effectively and efficiently organizing, prioritizing and completing multiple assignments in a timely manner.
Proficient with Microsoft Suite tools and Internet Navigation skills.
Ability to interpret data for analytical and report purposes.
Ability to interpret a variety of instructions ranging from written, verbal and diagrams.
Ability to read and interpret technical procedures and policies.
Ability and willingness to continually improve technical expertise and advanced skills.
Ability to work with a variety of people at different levels of an organization.
Ability to work as a member of a functional team that provides employment and skills development services to job seekers.
Working knowledge of skills and aptitude assessment tests and ability to interpret and analyze test results. Ability to conduct customer interviews seeking information that will assist in the identifying service needs.
Knowledge of and ability to provide training to customers on resume preparation, proper interviewing skills/conduct, and networking skills. Ability to assist customers with on-line job search activities.
Knowledge of the local labor market, including jobs in demand, employer skill expectations, and wages. Ability to organize and present this information to groups of customers and/or to individuals.
Ability to effectively deliver workshop curricula on employment preparation topics. Effective presentation skills will be required to ensure that these curricula are customized as needed to audience needs.
Ability to maintain accurate and organized records in an automated case management system and in an on-line, real-time environment.
Ability to maintain confidentiality of customer information and records
Ability to work alone with minimum supervision.
Ability to work in a fast paced, high energy environment.
Ability to effectively communicate verbally and in writing including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.