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Document Review

Fort Wayne, IN 46835

Industry: Manufacturing Job Number: 191886 Pay Rate: 15.00 Branch: Fort Wayne

APPLICATIONS ACCEPTED ONLINE AT WWW.PRORESOURCES.COM Selected candidates will have the following responsibilities:

Provide support for agents via phone calls, emails, and faxed requests.

Receive, research, document, and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction

Underwrite and process mid-term adjustment requests, answer coverage related questions, price indications, and resolve billing issues

Work with independent agents to review and gather needed information for new business submissions and renewal reviews. Work with agents and direct customer to evaluate policy change requests to insure underwriting has complete and accurate information to review

Become an expert on the online application; walk agents through the steps required to complete an application online

Conduct report analysis and resolution

Process high volume time sensitive transactions

Data entry, initial analysis and account set up transactions

Required to complete/maintain licensing requirements and insurance industry education

Participate on teams, which develop and coordinate the implementation of new procedures, to enhance the effectiveness of customer service operations

Job Requirements

High school degree or equivalent with 3-5 years related business experience

Proven ability to work on a team or operate independently

Outstanding interpersonal, oral and written communication skills

Succeeds in high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact

Experience in researching and accurately resolving technical subject matter while working under pressure and within time constraints


Dress code: Professional / Office Attire
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