Position: Customer Service Clerk
Pay: $18/hour
Hours: 8am – 5pm, M-F
Location: Plymouth, IN
Overview
The Customer Service Representative (CSR) Clerk supports daily operations within the contact center by managing service tickets, assigning work to CSR team members, and maintaining accurate customer account and contact information. This role requires strong attention to detail, excellent communication skills, and comfort working with enterprise systems. SAP experience is a plus.
Ticket Management & Assignment
- Monitor incoming service tickets and inquiries.
- Prioritize, categorize, and assign tickets to appropriate CSR staff.
- Track ticket progress to ensure timely follow-up and resolution.
- Escalate urgent or complex issues when necessary.
Customer Account & Contact Updates
- Maintain accurate customer profiles and contact information.
- Verify and update customer data during interactions.
- Support account setup, modifications, and documentation.
Customer Support & Communication
- Provide professional assistance via phone, email, or chat.
- Document customer interactions clearly and accurately.
- Assist with general inquiries, order status updates, and basic troubleshooting.
System & Process Support
- Use SAP to review account details, order information, and service history.
- Enter and retrieve data in SAP to support ticket resolution.
- Follow established workflows and contribute to process improvements.
Qualifications
- Experience in customer service, administrative work, or a contact center environment preferred.
- SAP or ERP system experience is helpful.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- High accuracy and attention to detail.
- Ability to work in a fast-paced team environment.
- Proficiency with Microsoft Office, CRM tools, and ticketing systems.
Preferred Attributes
- Strong problem-solving skills.
- Ability to remain calm and professional under pressure.
- Willingness to learn new systems and processes.
- Customer-first mindset.
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