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Customer Service Representative

Fort Wayne, IN 46825

Industry: Manufacturing Job Number: 194524 Pay Rate: 12.00 Branch: Fort Wayne

ProResources Staffing has partnered with a local coming in their search for a Customer Service Representative. Our customer has over 20 years of experience providing solutions for their industry, and is recognized for the quality of its products, services and exceptional customer support.

Shift and Compensation

-1st shift hours, must have some early evening and weekend availability

-This is a part-time position; approximately 10-20 hours a week. Interested candidates must have open availability

-We need someone with a flexible schedule, who is willing to help cover for co-workers when needed. You may work 8: 00am-5: 00pm, 8: 00am-1: 00pm, 12: 00pm-5: 00pm

Job Duties

-For this position, we want someone that will be warm with clients, develop rapport, and illustrates patience, considering clients come from a wide variety of backgrounds

-Must always possess the ability to multi-task while working in a fast-paced environment and maintaining professionalism in all situations

-Greet customers

-Direct customer to appropriate services

-Assist customers with transactions

-Researching and troubleshoot errors

-Resolve errors

-Active listening skills are a must

-Personable communication

-Positive attitude

-Ability to maintain confidentiality

-Must be a self-starter

Background Profile

-High school diploma or equivalent, some college preferred

-Great organizational skills and knowledge of basic office equipment/computers required

-Excellent verbal and written communication skills are required

-Pass Government background check
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