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Customer Service Representative
Elkhart, IN 46515
Fast paced Warehouse facility in Elkhart is currently seeking a Customer Service Representative to join their team. The CSR in the facility serves as the central person between the our customers and the service we provide.
8: 00am-5: 00pm
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
Answer telephones, direct calls and take messages.
Operate office machines such as, photocopiers, scanners, facsimile machines, voicemail systems and personal computers.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer, data entry of customer information into 3Plink system and assist customer invoicing.
Compute, record, and proofread data and other information such as, records and reports.
Purchasing supplies as needed.
Critical thinking-using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation-Actively looking for ways to help people.
Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
Speaking-Talking to others to convey information effectively.
Writing-Communicating effectively in writing as appropriate for the needs of the audience.
Social Perceptiveness-Being aware of others reactions and understanding why they react as they do.
Written Comprehension-The ability to read and understand information and the ability to read and understand information and ideas presented in writing.
Experience and Education:
High School Diploma (or GED or High School Equivalence Certificate)
Associates Degree an Minimum of 1 year Administrative/data entry experience without a degree, it is required that you have 3 years minimum administrative experience.
Stand or sit for up to 8 hours a day.
Type up to 55 wpm accurately.
Knowledge of Microsoft Office or similar office software up to and including Microsoft Outlook.
Lift up to 20lbs occasionally.
File numerical and alphabetical.