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Customer Service Representative

Indianapolis, IN 46268

Industry: Customer Service Job Number: 193952 Pay Rate: 16.00 - 22.00 Branch: Indy

Pro Resources is currently assisting our client, a global leader in air quality and fluid handling, in their search for a Customer Service Representative for their Indianapolis (north side) location. 8am-5pm M-F. Temp to perm opportunity!

Shift and Compensation

-1st shift, 8: 00am - 5: 00pm

-$16.00 to $22.00 / hourly

Job Duties

-Receives and processes customer orders
-Creation, maintenance and follow-up of quotations
-Timely and professionally handles all telephone inquiries related to orders and shipments, and communicates additional information as required

-Analyze and determine opportunity for cross-sell and up-sell potential

-Handles customer complaints and issues as professionally and as efficiently as possible; places them in contact with the proper department when required

-Assists Inside Sales Manager, Application Engineers, Regional Sales Managers, Production and other inter-company departments, as required, to meet company goals and objectives

-Develop and maintain working knowledge of product line

-Operate as the lead point of contact (internal and external) for all Return Goods Authorization (RGA s), Credit Memos and Cost of Quality order processing

-Liaison between Scheduling, Shipping, Sales, Engineering and Customer Service to facilitate order fulfillment issues and updates.

-Create and run reports within Microsoft Excel and Salesforce.Com

-Proactively work to solve customer, product or pricing issues in a timely fashion

-Other job duties as required

Background Profile

-Bachelor s Degree; preferred

-2 years Customer Service or Inside Sales experience; preferred

-Strong computer knowledge including MS Office applications and CRM management (Salesforce.Com)

-Proficient in MS Excel Reporting, required

-Strong verbal and written communication skills

-Ability to perform work accurately and thoroughly

-Sound decision making, problem solving and time management

-Ability to communicate at all levels and with customers and distributors

-Collaboration with different groups to accomplish goals

-Excellent time management skills

-Strong problem solving, organizational, and analytical skills

-Ability to excel in fast paced environment encompassing company growth and change
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