8:00am-4:30pm $15.00
Pro Resources offers weekly pay, referral bonus, health insurance and the opportunity to work in a great work environment! We have an opening for Hose Tech as a Customer Service Representative. Hose Tec is a diversified manufacturer of thermoplastic Hose and Tubing products featuring leading edge technology. Providing quality industrial hoses and accessories since 1984.
Job Duties:
Assist customers that call in to Hose Tec and make follow up sales calls.
Purchase parts for Hose Tec production.
Receiving parts into the Hose Tec facility for production needs.
Enter all purchase orders that are sent in for processing.
Enter export orders and complete all paperwork needed for shipment. Handle all correspondence with customers.
Creating and printing reports for open orders, to buy lists etc., for smoother operation of the department.
Setting up new parts for products including Bill of Materials.
Supply and sending paperwork to Logistics for Shipping.
Fill out appropriate customer product complaint paperwork when applicable.
Process customer returns and complete appropriate paperwork.
Enter and keep track of all credits.
Handle all technical requests made by customers for new products, fill out appropriate paperwork and forward to the Hose Tec production team.
Type up quotes and distribute by mail, fax or e-mail to customers. Enter pricing into the computer system.
Address customer claims and concerns with Hose Tec production to ensure continuous quality improvement while promoting the overall corporation and all of its products and services.
Initiates corrective action to customers in regard to handling of problems, concerns and product complaints.
Maintains files and work directly with the Hose Tec Production Manager to ensure that all product complaints are properly submitted and followed up with customers.
Coordinates with Hose Tec Production Manager to implement and maintain customer pricing on all products.
Learn and follow ISO procedures for work instructions in this classification.
Essential Functions:
Ability to read, analyze and interpret general business periodicals, journals, technical procedures, and government regulations
Ability to write reports
Ability to effectively present information
Ability to work with mathematical concepts
Ability to solve practical problems
Ability to pass pre-employment drugscreen
Ability to pass pre-employment background check
Ability to lift up to 50lbs
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