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Customer Service

New Carlisle, IN 46552

Industry: Admin - Clerical Job Number: 195849 Pay Rate: 15.00 Branch: Elkhart

Pro Resources Staffing Services in Elkhart, IN has partnered with a business that is searching for a Customer Service associate in New Carlisle, IN! They are looking for a hands-on candidate to oversee orders through receipt, scheduling, production and delivery. This individual will be a vital team member of customer relations, staff and customer communications. He/she will coordinate production scheduling and order delivery.

Shift and Compensation


-Must be able to work rotating shifts

-11: 00 am - 7: 30 pm and 6: 30 am - 4: 30 pm

Job Duties

-Print and review past due and current day backlog

-Oversee customer status updates and AM/PM production update

-Expedite/communicate customer s adjustment, and priority orders

-Update/maintain/insert orders into Kiwi schedule

-Update AM/PM production meeting minutes

-AM/PM: Attend AM/PM production meeting

-AM/PM: Check in returned product requesting credit

-Monitor deliveries, update customers as needed

-Volume customer review, pull back review/communication

-Weekly Responsibilities: Thursday AM/PM- weekend receiving request

-Attend weekend commitment review meeting

-Ongoing Responsibilities: Monitor CS email during scheduled email time

-Make sure any emails just sent to you are replied to in a timely manner

-Oversee all customer contact

-Create and maintain Customer Service weekday and weekend schedule

-Ensure all priority items added to AM/PM meeting

-Failed orders: Push failed orders into the system

-Calculate and check all customer quotes

-Customer holiday hour requests

-Maintain procedures and spreadsheets relevant to the department

-Red Alert notification if finish time is after 7: 30 pm

-Communicate trials, new paper, new customers, orders requiring testing

Background Profile

-Associate s Degree or higher, experience in ERP programs preferred

-Must be able to lift up to 20 lbs.

-Must be able to sit and/or stand for 8 hours per day
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