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Business Services Representative

Marion, IN 46952

Industry: Admin - Clerical Job Number: 201052 Pay Rate: 17.31 Branch: WorkOne

The Business Services Team promotes the development of skilled workforce to meet the labor needs of employers and encourages their use of WorkOne s services and programs in Grant county.

Shift and Compensation


-Mon Fri

-8am to 4: 30pm

-$36, 00/annually

Job Duties

-Partner with the local economic development professionals, local elected officials & company management teams on business attraction & retention & expansion initiatives, provide labor market information, workforce skills availability, and WorkOne services

-Collect business intelligence from employers in the region and other major contributors to the regional economy

-Works with Center Manager and Business Services Management to assess business needs and deliver workforce training resources (i.E. Work experience programs, recruitment & retention strategies & customized training, etc.) to contribute to the regional strategic plans

-Manage specific employer-focused programs/grants including organizing, planning, securing approves of program expenditures and/or validating eligibility qualifications to ensure compliance with program guidelines, policies & documentation requirements

-Monitor specifically-assigned employer-focused grant outcomes and expenditures against program budgets/targets including but not limited to business services activities, work based learning activities (e.G. OJT s, WorkExperiences, etc) other grant expenditures, etc, compose monthly reports & work with Center Manager & Business Service Management to implement corrective action to meet goals

-Troubleshoot issues concerning employer participation in WorkOne Northeast programs gathering details, interacting with business management, getting input from WorkOne staff & work with Center Manager & Business Services Management to provide directives/guidance for resolution of issue

-Establish & maintain constructive relationships with companies utilizing WorkOne services through follow-up activities, (e.G. Combination of new products & services, invitations to relevant events and follow up meetings) to ensure that WorkOne s services are beneficial and easy to utilize

-Develop and plan customized hiring events for employers seeking candidates

-Work with Center Staff to execute the plan

-Conducts formal follow up with exited customers to collect outcome information and assess need for additional WorkOne services and support

-Work with employers to develop training plans for workers hired through the work experience program

-Track and monitor worker attendance and progress throughout the training plan and develop contracts and other administrative documents in support of the work experience process

Background Profile

-Minimum of three years professional work experience

-Experience with the workforce development system preferred
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