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Administrative Assistant

Indianapolis, IN 46278

Job ID: 185059 Industry: Professional/Clerical Branch: Indy

The Administrative Assistant - Operations provides and/or performs a variety of administrative services to support the Coating Center.  Also may be called upon to perform the duties of other positions.  Will be crossed trained to cover other areas within the department. 

Essentials Functions and Responsibilities:
  • Receives customers telephone calls, answering questions and resolving concerns
  • Coordinates the entering and maintaining of customer orders in Opportunity Tracking Database
  • Receives purchase orders over the telephone, fax, US mail or email
  • Receives customer and lead inquiry calls
  • Responds to and takes appropriate action with email correspondence both internal and external to SCS
  • Maintains data bases for customer files and quotation files
  • Coordinates customer receipts and shipments with Shipping and Receiving, Quality and Production Departments to ensure customer needs are met
  • Monitors status of customer orders that are in-house from time of arrival to departure
  • Involves management when quality issues arise
  • Creates R/A requests for returns or exchanges
  • Assists with timekeeping, tracking employee time-off requests, etc
  • Ensures high quality and accuracy of all documents leaving the facility
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