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Professional/Clerical

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Intake and Resource Specialist

Fort Wayne, IN 46806

Industry: Professional/Clerical Job Number: HP996735222 Pay Rate: $16 / hour Branch: WorkOne

Job Description

The Intake and Resource Specialist is the initial point of contact with clients within the Job Center. This position Assists job seekers with intake/enrollment into program services, information on employment, training or education assistance, providing general support, addressing a broad variety of issues with assisting customers that enter a One-Stop Center. The Intake and Resource Specialist must display initiative, exercise judgment and make decisions that are consistent with program and client goals.

Shift and Compensation
  • Mon-Fri 8am-4:30pm
  • $16 an hour 

Job Duties
  • Assessment/Eligibility of participants per project plan
  • Identify and recruit target population of clients within the job center.
  •  Confers with customers by telephone or in person to provide information about Job Center services. 
  • Determine customers’ needs and recommends/refers them to appropriate Job Center services or resources based on individual need. 
  • Manages traffic for special events, including meetings, orientations and employer recruitments. • Checks-in customers for services, including workshops, testing sessions, orientations. • 
  • Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 
  • Provides assistance to job seekers within the resource room • Data and paperwork management.

Background Profile
  • High School diploma or equivalent required. Experience
  • Past experience working with the targeted population and/or customer service.
  • 2 years relevant work 
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