The Intake and Resource Specialist is the initial point of contact with clients within the Job Center. This position Assists job seekers with intake/enrollment into program services, information on employment, training or education assistance, providing general support, addressing a broad variety of issues with assisting customers that enter a One-Stop Center. The Intake and Resource Specialist must display initiative, exercise judgment and make decisions that are consistent with program and client goals.
Shift and Compensation
- Mon-Fri 8am-4:30pm
- $16 an hour
- 30 hours a week
Job Duties
- Assessment/Eligibility of participants per project plan
- Identify and recruit target population of clients within the job center.
- Confers with customers by telephone or in person to provide information about Job Center services.
- Determine customers’ needs and recommends/refers them to appropriate Job Center services or resources based on individual need.
- Manages traffic for special events, including meetings, orientations and employer recruitments. • Checks-in customers for services, including workshops, testing sessions, orientations. •
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Provides assistance to job seekers within the resource room • Data and paperwork management.
Background Profile
- High School diploma or equivalent required. Experience
- Past experience working with the targeted population and/or customer service.
- 2 years relevant work
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