Pro Resources is seeking a qualified Electrical Support Specialist with a foundational knowledge of electricity and manufacturing. The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes.
Shift and Compensation
- Pay Range: $17 - $22 per hour, depending on qualifications
Hours: 7:30am-4pm
Job Duties
Key Responsibilities:
- Assist customers by guiding them through troubleshooting steps over the phone or via email.
- Collaborate with partner companies to coordinate repairs and service requests.
- Manage the shipping of parts and materials to customers and repair teams.
- Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues.
Background Profile
- Basic understanding of electrical systems and manufacturing processes.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks efficiently.
- Previous experience in a technical support or customer service role is a plus.
