We are seeking a qualified Technical Support Specialist with a foundational knowledge of electricity and manufacturing. The ideal candidate will be responsible for providing exceptional customer support and will be comfortable walking customers through troubleshooting processes.
Shift and Compensation
- Pay Range: $ $22 per hour, depending on qualifications
Hours: 7:30am-4pm
Job Duties
- - Assist customers by guiding them through troubleshooting steps over the phone or via email.
- - Collaborate with partner companies to coordinate repairs and service requests.
- - Manage the shipping of parts and materials to customers and repair teams.
- - Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues.
- mechanically inclined, speak intelligently and clearly, be able to read wiring diagrams, and be self-motivated
- walking customers and service through trying to fix any issue they are having with the steamer
Background Profile
- Understanding of electrical systems and manufacturing processes.
- - Strong communication and problem-solving skills.
- - Ability to manage multiple tasks efficiently.
- - Previous experience in a technical support or customer service role is a plus.
- - 2-3 years customer service experience
- this company do not currently have insurance.
