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Customer Service

Fort Wayne, IN

Job ID: 178883 Industry: Professional/Clerical Pay Rate: $15.0000 - $15.0000

1st Shift
Customer Service
$15/hr+ depending on experience


Responsibilities:

 

Communicates with customer on daily basis to ensure objectives are understood and synchronized. Ensures shipping schedules match, resolves potential delays, alleviates issues with purchase orders; communicates with trucking company, performs follow-up on sales orders.   Requests additional information on orders, blueprints, etc. As needed.

 

Provides customer with information regarding related past-due information, daily shipments, quality issues, production schedule and reasons for delays, continuous improvement, schedule discrepancies, and capabilities.

 

Communicates with other departments within organization to ensure shipments are on-schedule: expedites parts, ensures purchased materials are on hand, ensures scheduling matches requirements, consults on quality issues.

Provides clerical support and other assistance to Sr. Customer Service and Outside Sales

Reviews and processes new purchase orders/releases.   Enters sales order information into computer system.  
Ensures pricing, quantities and due dates are correct.   Utilizes computer system to sort information and link with proper customer orders.

 

Continually monitors account(s) (in computer and on shop floor) to ensure correct quantities will be shipped on a timely basis.

 

Prepares reports on forecasted sales orders, past-due production, component parts required, and weekly shipping goals.

 

Visits customer facility to build relationship and broaden knowledge of product usage as well as to research additional services to offer the customer.

 

Reports to Vice President of Sales any perceived situation that may threaten   relationship with customer.

 

Education  and/or Experience

 

Associate's degree (A. A.) or equivalent from two-year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.   Basic blueprint proficiency and familiarity with machinery and processes involved in production. Excellent computer skills with emphasis on Microsoft Office products.

 
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