1) Conduct in-depth interviews with job seekers to gather/evaluate information for Individualized purposes of enrollment concerning job seekers work history, education, training, employment goals, identifying barriers to employment and other items negatively impacting their pursuit of obtaining employment. Individualized enrollments need to be 3-5 jobseekers per week depending on office traffic.
2) Assess and interpret accurately to the job seeker their assessment and the instrument used such as TABE, ICE, WIN, TORQ, etc. To assist the job seeker in their career advancement or change of career. Document in the state's case management system.
3) Identify the need for, refer, and document through ICC job seekers to other supportive services, programs and community organizations to obtain assistance relevant to their Individualized pursuit of employment.
4) Use in-depth interview results, assessment interpretations, and other gathered information to develop an Academic and Career plan (ACP) with the job seeker that identifies WorkOne services/goals to be provided and actions by the job seeker and through staff assistance that will lead to employment for the job seeker.
5) Provide/arrange and document through the ICC case management system the provisions of actual services as identified in the ACP.
6) Provide case management/intensive services to job seekers participating in WorkOne funded training programs that will assist them in gaining employment. Document through ICC case management system all contact with job seeker, this to include services, case notes, telephone conversations, and/or attempts to contact. No more than two customers missing above documentation will be allowed per month.
7) Utilize automated systems including ICC and WIN to provide and document services to job seekers, record services provided, and create reports of caseload. Each individualized enrolled customer is to receive an assessment, an ACP, and a goal to be achieved within 30 days of their enrollment date, no more than 2% error rate per month.
8) Record and track the number of job seekers enrolling and exiting case management and the achievement of goals such as gaining employment, retaining employment and maintaining a self-sufficient wage and or training credential.
9) Compose accurately and maintain accurate case notes, providing a clear understanding of client record and of services.
10) Work performed may include TAA Case Management within the WorkOne office.
11) Proactively learning and applying TAA federal regulations through the on-going review of federal TAA regulations, Training and Employment Guidance Letters (TEGLs), Technical Assistance Bulletins (TABs), and other materials directly provided by the State Dislocated Workers Unit, Regional Operator, Functional or Formal manager.
12) Ensure that TAA service delivery is in compliance with federal guidelines.
13) Ensure job seeker remains in compliance with TAA regulations.
14) Respond to requests for information and documentation from the Dislocated Workers and TRA Units in a timely professional manner, within 24 hours.
15) Meet all Regional Metrics assigned to this position by the Regional Operator following all regional policy.
Relevant information is recorded into ICC, and other computer systems as required within 72 hours of receiving data with a five percent or less error rate for data entry.